Cancellation policy
What happens if your plans change, in plain words.
Free cancellation up to 24 hours before pickup
Cancel more than 24 hours ahead and there is nothing to pay. No deposit is taken in Phase 1, so there is nothing to refund and nothing to chase.
Inside 24 hours
We ask for 10% of the quoted fare, because at that point the car and driver are committed and we have usually turned away other work for the slot.
No-show at pickup
The driver waits 1 hour at the agreed point. After that it is treated as a same-day cancellation. If you are simply delayed, message us — a phone call costs nothing and we will wait.
If we cancel
If we cannot supply a vehicle, you pay nothing and we will say so as early as we know. If a breakdown happens mid-trip we arrange a replacement at our cost.
Changing rather than cancelling
Moving a booking to another date costs nothing at any point, subject to the vehicle being free. We would much rather move you than lose you.